Whale Done! The Power of Positive Relationships

Shamu Show.jpg
(Photo from the Shamu Show)

A Book about Positive Relationships.

The story starts with the Shamu show in Sea world, San Diego. How can the killer whales perform a show with a series of astonishing, acrobatic leaps and dives?
1. Build trust
2. Accentuate the positive
3. When mistakes occur, redirect the energy

The ABC’s of performance:
A = Activator Whatever gets the performance going
B = Behavior The performance that occurs
C = Consequence Your response to the performance

4 kinds of consequences:
1. No response
2. Negative response
3. Redirection
4. Positive response

Redirection response:
Describe the error or problem as soon as possible, clearly and without blame

  • Show its negative impact
  • If appropriate, take the blame for not making the task clear
  • Go over the task in detail and make sure it is clearly understood
  • Express your continuing trust and confidence in the person

Praise progress, it’s a moving target!

The Whale Done response:

  • Praise people immediately
  • Be specific about what they did right or almost right
  • Share your positive feelings about what they did
  • Encourage them to keep up the good work

GOTcha: Catching people doing things wrong.
Whale Done!   : Catching people doing thing right.

A Must Read Book for anyone who is looking for a change/improvement in behavior.

Review : http://bertverdonck.files.wordpress.com/2007/08/whaledone.pdf